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Monday, August 31, 2009

Meeting a Knight

Today I will have an opportunity to meet a knight - Sir Martin Sorrell, a English businessman, currently the chief executive officer of WPP Group. Born in London to a Jewish family, Sorrell was educated at Haberdashers' Aske's Boys' School then Christ's College, Cambridge, and has an MBA from Harvard University.

Awarded the Harvard Business School’s highest honor, the Alumni Achievement Award, and a net worth of over US$175 million, I am certainly looking forward to the meeting. Of course needless to say or admit that I am going to the event with an open mind and an opportunity to learn something.

Have a good day.

Sunday, August 30, 2009

When Destinies Align...

Starting this article at nearly 18000 fts in the air with a realization of bump. While traveling back, we encountered turbulent weather (though not for long) with some portion of it was a bumpy ride. Suddenly I noticed the passenger next to me took out his wallet and started to see the picture of (probably) his wife and kid. It didn’t take me much time to understand what must be going in his mind. Of course not all, but a portion of it. Further while we were having a bumpy ride, a mother in the next row was tightly hugging to her child. I suddenly recalled about a conversation that I overheard when a passenger of my flight telling his kid about the places they will be visiting in Delhi, while they are sitting next to me at the airport lounge. And here was I thinking what I will loose if this nose dive. The answers I got in my brain was not encouraging of course - nothing much accept of not been able to see someone whom I always wanted to see.

While all sort of things starts coming to my mind. One thing that struck me at that time was the fact that all the passenger or people, sitting in this aircraft are not my friends, not my co-workers, not my enemy, certainly not the people who I knew before entering into the aircraft or who I would be knowing after I exist the aircraft. It was peculiar to know that all the people who are accompanying me or may be, I am accompanying them are at the same platform or phase of destiny. Certainly I remembered the crash of Air France A332 over Atlantic on June 1st 2009. I was sure the things out there were not much different in terms of people destiny’s getting align with those who they have never met, accept that I came back to post my thoughts,

It also gave me thought that if something happens here; people may never discover my body, same way as the case with the Air France with no survivors. I was over shadowed by the sense of calmness with a pinch of laughter from my thoughts that if this (aircraft) goes down, there will be a long Q at the door of heaven or hell, which ever is applicable for me.

With the same notion I carried out loud with my thinking and touching on incidents that had similar effect of alignment of people’s destiny. Be it the Uphar cinema tragedy, Titanic or any other. With gripping emotions I realized that all the destinies have now been aligned between us or may be most of us. Now we cannot term ourselves as someone who is powerful, rich, Hindu, Muslim, Sikhs, Christian, and so on. We certainly cannot plea that I am so younger or older to see my death; I am in process of giving a birth or going home to see my baby for the very first time.

We all are same, destined to be aligned with our life for those two and half hours, without ever having a clue that we exist in the world before buying the ticket of that flight. Another interesting thing worth noting was people also started with their prayers. We might say that they were going to their respective gods but then the request was more or less the same, going upwards in the heaven.

I have to admit that while articulating this I cannot be termed as a brave sole, but certainly one who saw and learnt a new aspect of our lives when my destiny got aligned with people whom I didn’t or will never know (probably).

Thursday, August 20, 2009

I Know Everything

Disclaimer – The below post in nothing near to technology or marketing. Some thoughts that I wanted to pen down and revisit them in my mind.

A stupidest phrase to start an article with but then that also describes the element(s) that are missing or shadowed by our own assumptions or perception or presumptions of our lives. In some ways I can make an attempt to explain that with a phrase - “I thought I will have all my answers at the next corner, but did not realize that I lived on a round planet”. This phrase really enables me to think that does all my question(s) or concern(s) have any answer(s). May be or may be not, or is it that some questions are meant to be a question.

Looking out for some definitions of Life this one caught my attention – “Life is an institute in itself where we all take admission with our birth, study in different standards as we grow and appear for tests every moment”. This is also saying (the way I view it) that the objectivity or subjectivity of life may take few including me some more lifetimes to understand.

Is it that Every time life knocks you down there is a motive behind it. Life wants to teach you something and wants you to understand it as soon as possible. Some blows you may rebound but then some are like the ones coming from Ali (Muhammad Ali)….A complete knockouts. But then I also into an internal battle to understand at what cost those blows are, or let me put it - at what extend you should afford to do mistakes(s) to learn. Al Fraken said once” Mistakes are a part of being human. Appreciate your mistakes for what they are: precious life lessons that can only be learned the hard way. Unless it's a fatal mistake, which, at least, others can learn from.” I guess then you may like to justify that God chose you to do a fatal mistake from which others can learn. But then it is just a justification.

Hence, I have to admit that I had made some mistakes in my life in which Mr. God may not be in a position to allow me to revisit them. So can I ask for blessing from him? May be or May be not. But then is it that some people have blessing in abundance and some in scarcity. So in that case is it ok to say ’No to God’, I ask because in being abundantly blessed in God’s overflow of blessings, is it okay for us to say within ourselves:  “Okay God, I feel I’ve been blessed more than enough for right now–I am Content–go and bless someone else now!  I mean, is this an okay thing to do or not?

It’s peculiar how he (God) helps or forces you to let unfold the things, just like unfolding a beautiful gift warped on a Christmas day. However I would certainly recommend make an honest attempt to resolve your mistake(s)….It may take a SMS, A call, A Night, A Week, A Year or may be a Life time. You decide where you want to start……….

So do I know everything? With above articulation….The answers is simple big NO……

Have a good weekend!

Wednesday, August 19, 2009

Tapping Into the Potential of Guided Selling

Having progressed from navigating product catalogs and suggesting potential combinations of products to expert-level knowledge sharing systems, guided selling is going through a transformation.  The description so commonly associated with guided selling of taking the knowledge of your best salesperson and putting it online for use 24/7 still holds true.  Yet today guided selling is delivering more than that.

Having progressed to being the catalyst of knowledge sharing networks, as discussed briefly in the blog post, Creating a Knowledge Network Using Product Configuration: Lessons Learned From Toyota, guided selling holds the potential of delivering valuable insights into bundling and upsell strategies today.

Re-thinking Guided Selling

The paper Pricing Promotional Products under Upselling by Goker Aydin and Serhan Ziya makes some excellent points about how guided selling can be used as the foundation for dynamic pricing, cross-selling and up-selling.  Looking at the conclusions of this paper also underscores the following take-aways about the transformation of guided selling:

  • Using guided selling systems to create knowledge sharing networks delivers high ROI. Get away from thinking of guided selling as a means to sell on price, availability or as a means to navigate product catalogs only.  Instead, challenge your organization to see them as a means to share knowledge across your distribution channel, encompassing resellers, retailers, and system integrators.
  • Get away from guided selling as a sales blow-out strategy on commoditized products. Too often guided selling gets relegated to being used for products that have only price and availability as their only differentiators. This is a huge mistake and robs companies of the potential revenue gains from using guided selling for educating their channel partners, creating more thorough new product introduction strategies and in general enriching their channel partners and customers.
  • Realize your company is competing with its knowledge not its production processes. It’s true, your company and every company competes not so much with its production, or its service, but the knowledge behind production and service that makes these processes unique.  Knowledge freely shared in and outside your company also makes it stronger, more cohesive, and more capable of withstanding economic stress and uncertainty.
  • You can find the voice of your customers captured in your guided selling systems’ many online sessions. There is an emerging best practice that is quite frankly fascinating.  There are those forward-thinking companies including several high tech distributors, manufacturers and software companies who store the traffic from their guided selling systems to determine where distributors, dealers, channel partners, and most importantly, customers ran into a dead end when it came to navigating to what they were looking for or attempting to gain information on.  Data mining and unstructured data analysis are being used to ascertain what is missing in these guided selling systems.  The melding of social media monitoring tools that including latent semantic indexing modeling techniques and the capture of data from guided selling systems is yielding some fascinating data, as one hotel chain is finding.
  • Integrating Guided Selling systems into Maintenance, Repair and Overhaul (MRO). The use of catalog management and guided selling goes back nearly a decade or more, yet the ability to bring object-level intelligence into catalogs and then have guided selling systems and their logic search for price, availability and location of the part and then order it is still not a common practice in MRO workflows. Imagine being able to have reseller technicians be able to order spare parts from a PDA showing the catalog, navigated through the use of a guided selling system that is integrated to online ordering?  Forward-thinking companies are doing this today and significantly dropping Mean Time To Repair (MTTR) their products in the field.

Bottom line: Guided selling systems have progressed far beyond being the blow-out sales channel for commoditized products and are the catalyst of entirely new approaches to creating knowledge sharing networks.

Courtesy – Louis Columbus

When Business went Social….

“Look past the yakkers, hobbyists, and political mobs. Your customers and rivals are figuring blogs out. Our advice: Catch up…or catch you later”. This is how the article at Business Week on how Social Media Will Change Your Business describe the evolution of Social Media Marketing. We are at the downward spiral economy, and following few economists, the bottom and the aftermath cannot be determined.

Businesses dependent on traditional marketing to reach to its customer may need to rethink their strategy, due to the globalization and of course the budget cuts all across (including marketing) has forced to venture into the social media charted or uncharted territory(s). Having opined that, by no mean I am saying that it is a cheap way to reach your target audience, but surely is a cost effective and efficient one.

The increasingly savvy buying public will quickly shun marketers. Internet readers want information from the Internet. They don't want advertising, marketing, or a "pitch." Social networking tools such as Twitter, YouTube, Facebook and others offer not only the SMBs but now large organizations are venturing into the social media space to venture into new ways to build communities and your brand. Jay Deragon argues in his article “Social Media continues to create lots of conversations relative to when and how businesses will engage in the conversations”.

Marketers are continually hopping onto social media marketing as a perfectly productive means of reaching out to more and more people. Even if they are not able to measure the numbers yet, they are keen on using this tool as an effective means of creating the right buzz about themselves.

Thanks to Web 2.0 you can use this master of a marketer to attract more links to your website or the company. The idea is to create a posting or an advertisement that connects to the user on the website you are choosing to harness. Added to this is the cost efficient & effective advantage that all of us are eventually happy to employ. Search engines also pick up websites that receive natural links from known domain names. These are some first hand advantages of social media marketing that many of us are meaning to ignore so very far into its development. So I believe are we talking another term – The SMM (Social Media Marketing). From my prospective, a definite YES. 

The facebook campaign has quadruples; showing an explicit example for emergence of an imperative social media marketing techniques.  Contrary to it Statistics on advertising during a recession are not promising, and market(s) | economy (s) | company(s) worldwide are either facing a dramatic downturn or virtually collapsing. So is the recession a boost for social media spending? The answer is a simple yes.

We cannot let our brand to commit suicide by not applying the new rules of marketing. While we can be judgmental to evaluate that why social applications will thrive in a recession but the truth remains still as naïve that we need to keep branding during a recession to reap benefits in stronger or fruitful times.

So the Social Learning is here. Are you ready?

Think about it !

Monday, August 17, 2009

Please Read it…..and Make a Choice

Note – Don’t start this if you do not plan to read the entire story.

What would you do?....you make the choice. Don't look for a punch line, there isn't one. Read it anyway. My question is: Would you have made the same choice?

At a fundraising dinner for a school that serves children with learning disabilities, the father of one of the students delivered a speech that would never be forgotten by all who attended. After extolling the school and its
dedicated staff, he offered a question:

'When not interfered with by outside influences, everything nature does, is done with perfection.

Yet my son, Shay, cannot learn things as other children do. He cannot understand things as other children do.

Where is the natural order of things in my son?'

The audience was stilled by the query.

The father continued. 'I believe that when a child like Shay, who was mentally and physically disabled comes into the world, an opportunity to realize true human nature presents itself, and it comes in the way other people treat that child.'

Then he told the following story:
Shay and I had walked past a park where some boys Shay knew were playing baseball. Shay asked, 'Do you think they'll let me play?' I knew that most of the boys would not want someone like Shay on their team, but as a father I also understood that if my son were allowed to play, it would give him a much-needed sense of belonging and some confidence to be accepted by others in spite of his handicaps.

I approached one of the boys on the field and asked (not expecting much) if Shay could play. The boy looked around for guidance and said, 'We're losing by six runs and the game is in the eighth inning. I guess he can be on our team and we'll try to put him in to bat in the ninth inning.'

Shay struggled over to the team's bench and, with a broad smile, put on a team shirt. I watched with a small tear in my eye and warmth in my heart. The boys saw my joy at my son being accepted.

In the bottom of the eighth inning, Shay's team scored a few runs but was still behind by three.

In the top of the ninth inning, Shay put on a glove and played in the right field. Even though no hits came his way, he was obviously ecstatic just to be in the game and on the field, grinning from ear to ear as I waved to him from the stands.

In the bottom of the ninth inning, Shay's team scored again..

Now, with two outs and the bases loaded, the potential winning run was on base and Shay was scheduled to be next at bat.

At this juncture, do they let Shay bat and give away their chance to win the game?

Surprisingly, Shay was given the bat. Everyone knew that a hit was all but impossible because Shay didn't even know how to hold the bat properly, much less connect with the ball. However, as Shay stepped up to the plate, the pitcher, recognizing that the other team was putting winning aside for this moment in Shay's life, moved in a few steps to lob the ball in softly so Shay could at least make contact.

The first pitch came and Shay swung clumsily and missed. The pitcher again took a few steps forward to toss the ball softly towards Shay.

As the pitch came in, Shay swung at the ball and hit a slow ground ball right back to the pitcher.

The game would now be over. The pitcher picked up the soft grounder and could have easily thrown the ball to the first baseman. Shay would have been out and that would have been the end of the game.

Instead, the pitcher threw the ball right over the first baseman's head, out of reach of all team mates.
Everyone from the stands and both teams started yelling, 'Shay, run to first!

Run to first!'

Never in his life had Shay ever run that far, but he made it to first base.

He scampered down the baseline, wide-eyed and startled.

Everyone yelled, 'Run to second, run to second!'

Catching his breath, Shay awkwardly ran towards second, gleaming and struggling to make it to the base. By the time Shay rounded towards second base, the right fielder had the ball . the smallest guy on their team who now had his first chance to be the hero for his team.

He could have thrown the ball to the second-baseman for the tag, but he understood the pitcher's intentions so he, too, intentionally threw the ball high and far over the third-baseman's head.

Shay ran toward third base deliriously as the runners ahead of him circled the bases toward home.

All were screaming, 'Shay, Shay, Shay, all the Way Shay'

Shay reached third base because the opposing shortstop ran to help him by turning him in the direction of third base, and shouted, 'Run to third!

Shay, run to third!'

As Shay rounded third, the boys from both teams, and the spectators, were on their feet screaming, 'Shay, run home! Run home!'

Shay ran to home, stepped on the plate, and was cheered as the hero who hit the grand slam and won the game for his team 'That day', said the father softly with tears now rolling down his face, 'the boys from both teams helped bring a piece of true love and humanity into this world'.

Shay didn't make it to another summer. He died that winter, having never forgotten being the hero and making me so happy, and coming home and seeing his Mother tearfully embrace her little hero of the day!

AND NOW A LITTLE FOOT NOTE TO THIS STORY:
We all send thousands of jokes through the e-mail without a second thought, but when it comes to sending messages about life choices, people hesitate. The crude, vulgar, and often obscene pass freely through cyberspace, but public discussion about decency is too often suppressed in our schools and workplaces.

If you're thinking about forwarding this message, chances are that you're probably sorting out the people in your address book who aren't the 'appropriate' ones to receive this type of message Well, the person who sent you this believes that we all can make a difference.

We all have thousands of opportunities every single day to help realize the 'natural order of things.'

So many seemingly trivial interactions between two people present us with a choice: Do we pass along a little spark of love and humanity or do we pass up those opportunities and leave the world a little bit colder in the process? A wise man once said every society is judged by how it treats it's least fortunate amongst them.

You now have two choices:
1. Delete
2. Forward /keep it.

May your day, be a Shay Day.

India Sensex plunged over 600 points

Sensex plunged over 600 points on today’s trading. Of course Equity benchmarks saw their worst intra-day decline in a month on Monday dragged down by the weakness across the globe. The Sensex, which notched up nearly a 1.71 per cent gain in the previous week, plunged by 626.71 points at 14,784.92, the biggest fall since July 6, the day the Budget was presented. The index touched the day's low of 14,740.63. All the Sensex stocks closed with moderate to notable losses.

Arun Mewawalla, associate vice president, derivatives & technicals, Quantum Securities in an interview to Economic Times said “Meltdown in Chinese markets led to a sharp fall in our markets. Traders were seen unwinding long positions and creating new shorts. At the moment, Nifty has strong support at 4280 and if it breaches this level then it will head lower to 3900”.

There could be many reasons for this down. One was that turned the Market sentiment bearish was a reports of an international agency saying the stocks might decline up to 15 per cent on concerns that lower monsoon rain would slash farm output and cut consumer spending. Another growing concern is of on China’s slump and of course the last trading day of previous week at Dow.

The later half of the selling witnessed today was also on the account of weak start of the trading week at the European Markets. With Dow futures nearly down by 2% on the first day of the trading week surely portrays a bumpy ride in the coming sessions.

Though the NY Manufacturing Index Shows First Growth Since April '07, the Dow has nearly lost 2% on the opening Bell as I am articulating this post.

Tuesday, August 11, 2009

Integrating Web Analytics

Jason Burby,in his recent article describe the importance or rather integrated importance of analytics. I liked the part where he described this not only a technological tool but also a tool that enables effective business and of course to understand your customer. I also echo his thoughts on importance of not viewing things in silo and specifically relating to restricting analytics to understand the digital space. The same requires to also take into consideration the offline bit, like media campaigns, offline promotions, PR, social initiatives, or the industry in general.

My take on the article is that being associated with the analytics field for long, its feel good to know that people and specially marketers all across has started to imbibe the growing importance of this tool.  

The Web is the most measurable medium in the history of marketing and yet we have still not figured it out on how to measure it "effectively". I have been fortunate to be associated with companies and projects where analyzing their digital domain are a big challenge. According to me the first challenge I have noticed over the years and with so many companies is the how or where ( to start) bit, specially when everybody wants to be on the bandwagon of digital media and now on social media without defining objective(s) and parameters to analyze the same. With best of tools available its still irony to witness that the biggest enabler of digital space (its ability to monitor) becomes it biggest challenge. 

Additionally I believe that management commitment is also an important aspect to this entire exercise which sometimes marketers tend to ignore or undermine. As without having clear mandate (as with analytic you tend to enter an uncharted territory), no short-cuts or short terms ROI, iterative cycles, it does throws challenges; and without the commitment to last till long the entire effort goes in vain with no real justification on ROI. And of course bad taste in the mouth :) 

Thursday, August 6, 2009

Social Media Calling…….

The social media phenomena is moving the industry towards a new paradigm. Zachary Rodgers articulates a report finding that suggests EMarketer has sharply lowered its outlook for ad spending on social networks in this country. A new report from the researcher finds such expenditures will fall 3 percent to $1.1 billion this year as marketers continue their retrenchment in the poor economy. Other story argues about the traffic on Facebook? Up 10%. Twitter? Up 16%. FriendFeed? Flat. But with this can we discount the shift social media has brought or bringing to our lives.

Of course we can ask about Web 1.0, 2.0, 3.0 — Where is the Web Going, and What is the Semantic Web? or How Social Media Influences. David Finch admits that social media has influenced him. He can’t recall the last time he purchased something because of an advertisement he have seen or heard. Every decision seems to be influenced by conversations he had or overheard from social media channels. I am sure this is the case with all of us that are acquainted with the world of web and social media. But Mark Laymon look at online social networking by asking Is Being Social Online Enough?, through which he argues about true open communication (recommended read).

Has Marketing become personal or do we have to personalize our marketing to masses that becomes something “specially” for them. Gary Stein accentuates on how  Social Media Shrunk Big Business and Shana Albert highlight on a simple element on how  Social Media can provide a new life to your static website. Of course how Facebook Helps Brands and Personalities Transform Visitors into Fans is an amplified example of  the Decline of Traditional Advertising and the Rise of Social Media and Using Social Media to “Socialize” Existing Marketing by marketers who are looking to make Social Marketing as a Solution for them. Of course current recession has played an pivot role for those marketers that does not believe in this road of marketing to Seek Alternatives to Traditional Media Channels Amid Recession. With Russia and Brazil Top Social Network Engagement Rankings according to comScore's World Metrix audience measurement service does not discount the effectiveness of this mean of marketing in other countries.

With ever increasing Internet users the emergence and importance of Social Media for marketing has forced itself in all the marketing plans or brains of marketers. A saying “either you learn or life will teach” stands even true for social media - “Either you embrace or it will force in”.

Wednesday, August 5, 2009

3G in Developed Markets and the SAARC Region

Responses to 3G technology across the world have varied enormously. While 3G providers in the US responded by pumping in millions for technology development, countries like Japan and Korea welcomed 3G with open arms. At the same time, the introduction of 3G to SAARC countries is another ballgame altogether.

The advantages of 3G and other wireless technologies are widespread. Facilities like wide-area wireless voice telephony, video calls, broadband wireless data and better network capacity reach your mobile handsets via this very technology. Wimax, for instance, can improve broadband penetration and therefore, connectivity. Then why is 3G still a partly successful, shabbily understood technology in most parts of the world? While 3G has already been experimented with in developed regions, countries in the SAARC region are soon to deploy the technology.

Mediocre Response in Developed Countries

Going by the inputs of 3G providers and users in developed countries, there are numerous aspects to wireless technologies. The most important and most expensive is the input fee for 3G service licenses. The bids that providers have to make for spectrum availability are enormous. Added to that, big investments are required by telecom companies to build necessary technical infrastructure.

Users, on the other hand, have to separately buy 3G compatible phones. They also have to pay a premium for 3G mobile services (including Internet access). This makes the package very expensive for the end user.

Operators in the US were trying to promote the benefits of 3G services to their current subscribers and potential new customers. But the results were not dramatic. Technical problems, poor network coverage and unattractive handsets curtailed the projected acceptance of 3G.

In Europe, high cost of spectrum led to high rates, which meant 3G had few takers in the continent. In Germany and UK in particular, high spectrum prices meant little money was spared to build infrastructure for these services.

On a more positive note, governments in Japan and South Korea were committed to deploying technological infrastructure and curbing spectrum licensing fees. Hence, they witnessed a wider acceptance of the technology. These countries are already in the process of deploying 4G.

Acceptance in SAARC?

Many countries in the SAARC region are in the process of deploying 3G technology. What does it mean to the countries and to mobile technology providers?

If 3G auctions result in astronomical bids in the SAARC region, then one can expect similar results to get repeated here. Prices have to be kept under control if one expects to capture the wide but price-sensitive market in a country like India. This could be difficult considering the existing low 2G bandwidth and the high costs of implementing 3G. Economical handsets also need to be available if the burgeoning rural market needs to be addressed.

Wireless technologies can aid initiatives like e-governance, education, and m-commerce. This is expected to bring substantial economic and social benefits to SAARC. Since there is little copper and coaxial cable network, the only way to increase the broadband penetration in South Asian countries appears to be through wireless technologies.

Even if you do implement 3G in all parts of a country like India, for something like video telephony, both sides of the interaction have to be 3G enabled. This will take some time to happen. So one has yet to see the approval 3G will receive in price-sensitive countries.

SAARC Wireless Initiatives

So far, the SAARC region, including governments, providers and users, are positive about accepting 3G in their region. Countries like Bangladesh, Sri Lanka, Maldives, Pakistan and India are at the forefront of the revolution. This year expects to see bidding of licenses for 3G spectrums in all these countries.

Where availability of 2G spectrum is low, 3G should be able to bring in better connectivity, particularly in voice telephony. Of these countries, Maldives has high tele-density, India has the highest number of telephone subscribers and Pakistan is rapidly changing its regulatory policies. In countries where subscriber base is low and spectrum is scarce, companies need to evolve just the right business model to make 3G a success.

While developed countries are working on 2 ½G to fill the gap in moving from 2G to 3G, this seems largely unaffordable in India. It’s interesting to notice that some countries are already working on the 3 ¼G.

Going Forward

Because 3G technology has failed in countries except Korea and Japan, the SAARC region needs to deploy the technology sensitively. While price remains a primary concern in these countries, the technologies being developed also need to be suitable to its largely rural, untrained population. Technologies will need to be priced reasonably and applications will have to be easy to understand. Especially so because rural markets are where the future really lies for the telecom industry.

The ‘general’ choicest application of 3G is video telephony . But this is unlikely to reach a wide subscriber base because of unavailability of bandwidth. So providers will need to develop greater applications that are attractive yet cost effective. Although high end applications might strike some chord with the elite urban populace, the technology per se needs to be accepted by the rural population. If it fails to tap into the rural market, the chances of failure are imminent.

The Challenges

Stakeholders and the licensor need to do a lot more homework before deploying 3G and WiMAX services in the SAARC region. Companies need to plan their business model in a way that their rates are within the means of the large rural population. This will mean a large subscriber base to cover costs, without which success of 3G in SAARC countries will be close to impossible.

As far as the licensor is concerned, the spectrum charges need to be kept to a minimum if this new technology needs to be successfully implemented. There should also be a mandatory provision to use it in rural areas for growth in the SAARC region to happen squarely.

Content is another concern if 3G has to become a flourishing reality. Video and voice facilities, access to mCommerce and entertainment on mobiles should be suitably adaptable to the region. They also need to be commercially viable and in tune with the needs of subscribers.

The there is the lack of infrastructure for developing countries of the SAARC region. This obstacle can be met if operators cooperate and ensure that users get the maximum benefits out of the technologies available. Handsets, for instance, will also have to be made available for an average buyer. Else, an expensive technology like 3G is unlikely to have a successful runway in the SAARC telecom market. While hopes exist for the cost of these smartphones to go below $100, it is a little in the future to portend that.

Tuesday, August 4, 2009

Ten Principles of Clear Writing and How to Fix Their Flaws

Sharing an article by Philip Yaffe, author of "In the 'I' of the Storm".

His Article…..

I recently did an Internet search for "clear writing" and frequently came up with the same list of "10 principles of clear writing." Each one is a piece of very good advice; however the list has two faults.

First, I am viscerally suspicious of all 10-item lists. They seem contrived. It's as if the writer decided that any self-respecting list should have 10 items, then set about inventing them to meet the challenge.

More importantly, these 10 principles of clear writing are not really principles at all, but rather tips and techniques.

What's the difference? Tips and techniques tell you what to do; principles tell you why you are doing it.

Understanding why you are doing something, i.e., the benefit you will gain, helps ensure that you will actually do it and do it consistently. Too often when we are told only what to do, we follow the instruction half-heartedly, inconsistently, or not at all.

For example, my last year at the University of California, Los Angeles (UCLA), I tutored writing to make a bit of much-needed cash. One day a first-year student came to me with a note from a professor, saying: "Young lady, I advise you either to leave my class immediately or prepare to fail it." I concluded that she was misapplying a fundamental writing principle, so I explained it to her and had her do a few simple exercises to be certain she understood it. By the end of term, her almost certain "F" had shot up to a gratifying "B."

This was not an isolated case. When students were having writing difficulties, it was generally because they were: 1) unfamiliar with a fundamental principle, 2) inconsistently applying it, 3) improperly applying it, or 4) not applying it at all.

I am a marketing communication consultant, after having been a newspaper editor, a writer with The Wall Street Journal, and European marketing communication director for two major international companies. Over my 40-year career, I have been continually appalled by how poorly top business executives, academics, researchers, and other clearly intelligent people express themselves, both in writing and speaking.

Some years ago I tried to analyze this depressing phenomenon. As a result, I defined three key principles that underlie virtually every kind of expository (non-fiction) writing and speaking. To give them strength and substance, I cast them in the form of quasi-mathematical formula. As formula, these principles not only tell you what to do, they also tell you why you are doing it and how to go about it.

I would first like to briefly explain these three principles, then see how they coincide with lists of tips and techniques that masquerade as principles.

Most people accept that a good text should be "clear" and "concise". There is a third principle that is seldom mentioned. A good text should also be "dense."

The Clarity Principle

Being clear is not a matter of personal appreciation. Do you find your text clear? You should; after all, you wrote it. But how can you be certain that it will be clear to others?

Albert Einstein

According to the clarity principle, to be clear, you must do three things:

  1. Emphasize what is of key importance.
  2. De-emphasize what is of secondary importance.
  3. Eliminate what is of no importance.

In short: CL = EDE

If you follow the formula, before you start writing, you must first determine what is of key importance, i.e., what are the key ideas you want your readers to take away from your text?

This is not always easy to do. It is far simpler to say that everything is of key importance, so you put in everything you have. However, unless you do the work of defining what you really want your readers to know, they won't do it for you. They will simply get lost in your text and either give up or come out the other end not knowing what they have read.

Next, as you write your text, you must be certain to de-emphasize what is of secondary importance. Why? Because if you really want your readers to recognize and retain the key ideas, you don't want themto get lost in the details. Details (information of secondary importance) explain and support the key ideas. They must never overwhelm them.

Finally, you must ruthlessly eliminate what is of no importance. Why? Because any information that adds nothing to explaining and supporting the key ideas will tend to obscure them, which is exactly the opposite of what you want.

Conciseness Principle

According to the conciseness principle, your text should be as:

CO=LS That's the long & short of it

1. Long as necessary

2. Short as possible

In symbols: Co = LS

"As long as necessary" means covering all the key ideas you identified under "clarity," and all the information of secondary importance needed to explain and support them. Note that nothing is said here about the number of words, because it is irrelevant. If it takes 500 words to be "as long as necessary," then 500 words must be used. If it takes 1,500 words, then this is all right, too.

"As short as possible" means staying as close as you can to the minimum. Not because people prefer short texts. In the abstract, the terms "long" and "short" have no meaning (so-called "weasel words"). The important point is: All words beyond the minimum tend to damage clarity. Subconsciously, readers will continually be trying to understand why those words are there, and will be continually failing because they serve no purpose.

Density Principle

Density is a less familiar concept than clarity and conciseness, but is equally important. According to the density principle, you text should contain:

D=PL Precise Information Logically Linked

1. Precise information

2. Logically linked

In other words: D = PL

Using precise information rather than wishy-washy weasel words in text aids clarity. For example, if you say it is a "hot" day, what do you mean? One reader might interpret hot as 24° C while another might interpret is as 36° C. However, if you say the temperature outside is 28° C, there is no room for interpretation—or misinterpretation.

Using precise information also generates confidence, because it tells the reader that you really know what you are talking about. This helps to hold the reader's attention and makes it easier to get your points across.

However, precise data (facts) by themselves are insufficient. To be meaningful, data must be organized to create "information." There are two important tests to apply when converting data into information.

A. Relevance

Is a particular piece of data really needed? As we have seen, unnecessary data damages clarity and ultimately confidence. Therefore, any data that do not either aid understanding or promote confidence should be rigorously eliminated.

B. Misconceptions

The logical link between data must be made explicit to prevent the reader from coming to false conclusions. Example: A singular occurrence may be misinterpreted as part of a broad pattern; a general policy may be misinterpreted as applying only in specific circumstances, etc.

To ensure that a logical link is clear, place the two pieces of data as close to each other as possible, preferably right next to each other. When data are widely separated, their logical link is masked. If you don't make the logical connection, it is unrealistic to expect readers will do so for themselves.

Keeping these true principles—clarity, conciseness, and density—firmly in mind allows us to re-evaluate the oft-quoted 10 "principles" of clear writing" (i.e., tips and techniques), thereby making them significantly more meaningful, and significantly more useful.

1. Keep sentences short

This is usually interpreted to mean an average sentence length of 15-18 words. Not because readers can't handle longer sentences. However, when length rises above this average, sentences are likely to be poorly constructed, thereby damaging clarity.

But remember, 15-18 words is an average. Don't shun longer sentences. A well-constructed long sentence is often clearer than two or more shorter ones. Why? Because the longer sentence betters shows the logical linkage among the various elements, which would be lost by splitting it apart.

2. Prefer the simple to the complex

If the precise word is long, don't hesitant to use it, because not using it would damage clarity. On the other hand, if a shorter word would do just as well, prefer it. Examples: "dog" rather than "canine," "change" rather than "modification," "entrance" rather than "ingress." etc.

3. Prefer the familiar word

This is just a variation of point 2. If you have a choice between two words, use the one that most people are likely to recognize and use themselves. Examples: "insult" rather than "imprecate," "daily" rather than "quotidian."

4. Avoid unnecessary words

In other words, be concise.

5. Use active verbs

In an individual sentence, whether you use an active or a passive verb is of little consequence. However, over an entire text, it becomes very important. Active verbs tend to enhance clarity; conversely, too many passive verbs tend to damage it.

6. Write the way you speak

This is a very useful technique, but don't take it literally. When we speak, we generally use simpler vocabulary and sentence structures than when we write. Writing the way you speak is a good way to produce a first draft. However, when we speak, our sentence structures are often confused and our vocabulary imprecise. These faults must be rigorously corrected in the second, third or later drafts.

7. Use terms your reader can picture

In other words, be dense. Use specifics; avoid weasel words. When making a general statement, be certain to support it with concrete data.

8. Tie in with your reader's experience

We are again talking about density, i.e., using precise information. Be certain that the terminology you chose is compatible with your readers' experience. If you need to use a word not likely to be familiar to your readers, define it the first time it appears. If it is really key, define it again later on in the text. Also be wary of words that look familiar but have a very different meaning in the context of your subject.

Example: "Insult" is medical jargon for an injury or trauma. However, talking about an "insult" to the heart without first explaining this unconventional meaning of the word is likely to leave your readers scratching their heads.

9. Make full use of variety

This suggestion is almost superfluous. If you conscientiously apply the three writing principles of clarity, conciseness, and density, you will almost automatically introduce variety of sentence length and structure into your text.

Avoid introducing too much variety of vocabulary. Constantly changing terminology for the sake of variety damages clarity. If several words mean essentially the same thing, pick one or two of them and shun the others. Introduce equivalent terms in such a way that the reader clearly understands that they mean the same thing.

Example

  1. (Confusing) Manned space travel to Mars is once again being considered. The Red Planet has fascinated mankind for centuries. The "God of War" is the fourth planet from the sun—our own Earth is the third—and it is our closest celestial neighbor except for the moon.
  2. (Clear) Manned space travel to Mars is once again being considered. Popularly known as the "Red Planet," Mars has fascinated mankind for centuries. Being the fourth planet from the sun (Earth is the third), it is our closest celestial neighbor except for the moon.

10. Write to express, not to impress

The purpose of expository (non-fiction) writing is to inform or instruct, not to show off your literary prowess. The fact is, the better you write, the less people are likely to notice. And this is how it should be. The reader's full attention should be on what you are saying, not how you are saying it.

About the Author:

Philip Yaffe is a former reporter/feature writer with The Wall Street Journal and a marketing communication consultant. He currently teaches a course in good writing and good speaking in Brussels, Belgium. His recently published book "In the 'I' of the Storm: the Simple Secrets of Writing & Speaking (Almost) like a Professional," is available from Story Publishers in Ghent, Belgium (www.storypublishers.be) and Amazon (amazon.com).

Courtesy – Expert Access

Monday, August 3, 2009

Twitter – Some great insight

The increasing awareness and usage of twitter for all means (marketing, knowledge, sharing, recruitment, information, and so on) has led to its hyper disruption. This has not only become a important tool for individuals, but also for companies, statesman, celebs and even for President @Obama. Sharing some interesting article on the same phenomena known as Twitter :-

  1. Guide to Twitter for Business: By Shara Karasic, Work.com
  2. Top 8 Twitter Tips for Business: By Ellen Petry Leanse
  3. Question To Consider Before Using Twitter for Business: By Twitter Maven
  4. Why Twitter Matters: By Stephen Baker, Businessweek
  5. Tweeting for Companies 101: By Tara Hunt
  6. How To Listen for Opportunities on Twitter: By Chris Brogan
  7. The Evolution of Brands on Twitter: By Jeremiah Owyang
  8. Why Brands Are Unsuccessful on Twitter By Jeremiah Owyang (told you he was good)
  9. Is it Time for Corporations to Get a Twitter Presence?: By Valeria Maltoni
  10. Ultimate Guide to Twitter Tools and Resources for Journalists: By New Media Bytes
  11. Twitter for Business Reading List: By Pistachio Consulting
  12. The True Meaning of Twitter: Fortune Magazine, August 2008
  13. How Tweet It Is: Clay Shirky and Bob Garfield
  14. Huge Twitter Resource Page: http://twitterpacks.pbwiki.com/
  15. 5 Terrific Twitter Research Tools By Mashable
  16. Facebook, Twitter new tools for military recruiting by Smartbrief
  17. 15 Twitter tips for beginners By Tom Raftery
  18. Promoting Your Forums Through Twitter By Managing Communities
  19. 140 Characters Conference; Exploring the Disruptive Nature of Twitter By PR 2.0
  20. 2009 Twitter Usage Stats By JMorgan Marketing