Sharing a great piece of articulation by an inspirational figure with whom I had an opportunity to work and learn from – Tom Nies. He is one who performs the art of diligent delegation and develops a sense of belongingness within each and every member of its organization. Hence it no surprise that the average is over 10 years at Cincom. This not only makes his employees happy but equally due to higher productivity and commitment of employees, it trickles into making of a happy customers.
Delegation is the essence of leadership. It is the soul of management and the empowerment of the organization.
Those who will not delegate cannot lead, cannot manage and cannot help grow an organization through the empowerment of its most important resources and assets.
All leaders and organizations achieve their goals and their visions through their people. The strength of an organization comes from the diversity, not the conformity, of its skills and capabilities. An organization is a team of individuals with unique gifts, backgrounds, personalities and strengths. The key is to realize that all of these individuals, with all of their unique strengths, are using their energy working towards the same goal of completing a project, improving the bottom line or growing the organization.
WHO TO CHOOSE?
The first key to delegating is choosing the right people to whom any authority or responsibilities will be delegated. There is such a wide spectrum of people ranging from the outspoken to the reserved, from extroverts to introverts, from technicians and administrators to marketing and sales to management, from experienced to relatively newer staff that no cookie-cutter approach could ever be effective or successful. But certain character traits surface in successful examples of delegated authority.
RIGHT ATTITUDE
The right attitude is one of the most important aspects to be considered. To determine ones attitude, their beliefs must be determined. Beliefs govern behaviors and behaviors determine what one becomes – attitudes are begotten from beliefs.
DELICATE
Attitude is also a function of character, personality and core values. One can’t readily or easily guide a rude, dishonest, abrasive, amoral, insensitive, bigoted, lazy or narcissistic person to be polite, virtuous, genial, principled, thoughtful, tolerant, energetic or selfless. This is an assessment that has to be personal and delicate. One who falls short today might learn, grow and become the superstar of tomorrow.
For some people, good character and simple human decency are not in their current nature and may never be. But many people are self-starters and self-motivated, flexible and adaptable, they do take responsibility and admit mistakes, are energetic and resourceful, are goal oriented and achievement driven.
It’s this kind of person to whom we must ultimately delegate authority. So, the people one recruits and selects today will largely determine the culture of an organization, the service an organization renders to the public, and the reputation and success the organization will enjoy (or endure) in the future.
DEMANDING
Once you’ve identified the correct person to delegate responsibilities and authority to, you can’t just throw tasks at them. You must use one-on-one mentoring, group learning, team dynamics and on-the-job experience to guide and shape the capabilities of the person to make sure the task will be successfully completed. The proper budget, technologies and facilitating and enabling support must also be provided.
Effective communication is imperative in a delegation situation. The delegator should not dictate the communication, Rather, the delegator should inquire, question, guide and support the chosen person to clarify and enhance mutual understandings, agreements and accomplishments.
Just as the delegator should not dictate communication with those to whom they delegate tasks, they should also not lapse in communication. Delegation is not an abdication. The person to whom something is delegated takes on some of the responsibility and accountability of the task, but the delegator must take responsibility for making the decision – be it good or bad – of whom to transfer power to.
DELIGHTFUL
Always remember: everyone who has responsibility is always responsible to someone else. And, you are all working together to empower your organization or realize a goal. And there is no greater joy than seeing your company soar on the wings of people you have empowered by trusting and delegating responsibilities and authority to.
We end as we begin. Delegation is the essence of leadership. It is the soul of management and the empowerment of the organization
DELEGATION - a delicate, demanding, yet delightful art of business.
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