Taking A Break

Hi, I am taking A break from writing for a few days. Should be back soon. Take care and happy reading.

Top Five Regrets

An excellent articulation by Bronnie Ware.

For many years I worked in palliative care. My patients were those who had gone home to die. Some incredibly special times were shared. I was with them for the last three to twelve weeks of their lives.

People grow a lot when they are faced with their own mortality. I learned never to underestimate someone's capacity for growth. Some changes were phenomenal. Each experienced a variety of emotions, as expected, denial, fear, anger, remorse, more denial and eventually acceptance. Every single patient found their peace before they departed though, every one of them.

When questioned about any regrets they had or anything they would do differently, common themes surfaced again and again. Here are the most common five:

1. I wish I'd had the courage to live a life true to myself, not the life others expected of me
   > This was the most common regret of all. When people realize that their life is almost over and look back clearly on it, it is easy to see how many dreams have gone unfulfilled. Most people have had not honored even a half of their dreams and had to die knowing that it was due to choices they had made, or not made.
   > It is very important to try and honor at least some of your dreams along the way. From the moment that you lose your health, it is too late. Health brings a freedom very few realize, until they no longer have it.
2. I wish I didn't work so hard
   > This came from every male patient that I nursed. They missed their children's youth and their partner's companionship. Women also spoke of this regret. But as most were from an older generation, many of the female patients had not been breadwinners. All of the men I nursed deeply regretted spending so much of their lives on the treadmill of a work existence.
   > By simplifying your lifestyle and making conscious choices along the way, it is possible to not need the income that you think you do. And by creating more space in your life, you become happier and more open to new opportunities, ones more suited to your new lifestyle.
3. I wish I'd had the courage to express my feelings
   > Many people suppressed their feelings in order to keep peace with others. As a result, they settled for a mediocre existence and never became who they were truly capable of becoming. Many developed illnesses relating to the bitterness and resentment they carried as a result.
   > We cannot control the reactions of others. However, although people may initially react when you change the way you are by speaking honestly, in the end it raises the relationship to a whole new and healthier level. Either that or it releases the unhealthy relationship from your life. Either way, you win.
4. I wish I had stayed in touch with my friends
   > Often they would not truly realize the full benefits of old friends until their dying weeks and it was not always possible to track them down. Many had become so caught up in their own lives that they had let golden friendships slip by over the years. There were many deep regrets about not giving friendships the time and effort that they deserved. Everyone misses their friends when they are dying.
   > It is common for anyone in a busy lifestyle to let friendships slip. But when you are faced with your approaching death, the physical details of life fall away. People do want to get their financial affairs in order if possible. But it is not money or status that holds the true importance for them. They want to get things in order more for the benefit of those they love. Usually though, they are too ill and weary to ever manage this task. It is all comes down to love and relationships in the end. That is all that remains in the final weeks, love and relationships.
5. I wish that I had let myself be happier
   > This is a surprisingly common one. Many did not realize until the end that happiness is a choice. They had stayed stuck in old patterns and habits. The so-called 'comfort' of familiarity overflowed into their emotions, as well as their physical lives. Fear of change had them pretending to others, and to their selves, that they were content. When deep within, they longed to laugh properly and have silliness in their life again.
   > When you are on your deathbed, what others think of you is a long way from your mind. How wonderful to be able to let go and smile again, long before you are dying. Life is a choice. It is YOUR life. Choose consciously, choose wisely, choose honestly. Choose happiness.

App Market Projections

According to a new report by Forrester Research, the app market will explode to a $38 billion industry by 2015, riding the huge growth in popularity of mobile devices from smartphones to tablets to whatever Apple dreams up next.

Source – http://www.fastcompany.com/

3 Ways Channel Complexity Impacts Customer Experience

The intent of multiple channels was not only to attract new customers, but also to reduce the cost of frontline sales reps and agents by shifting customers to lower cost channels. Instead, however, customers used channels based on their own convenience and, in many cases, used all the channels. As a result, new channels simply [...]

The intent of multiple channels was not only to attract new customers, but also to reduce the cost of frontline sales reps and agents by shifting customers to lower cost channels. Instead, however, customers used channels based on their own convenience and, in many cases, used all the channels. As a result, new channels simply added to the overall cost of distributing products to customers, with little or no increase in the ROI. For example, a survey by Oliver Wyman & Company revealed that 87% of financial services providers have experienced an increase in cost since shifting to a multi-channel distribution offering; only 3% saw an increase in ROI while the remaining providers stayed the same. Other industry resources report similar troubles.

Our research has identified three key reasons for this decline in productivity and a diminished customer experience.

1. Proliferation without strategy
2. Declining customer satisfaction
3. Lack of process and data integration

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3. Does Customer Experience Pay Off the Investment? By Shaun Smith, Contributing Author to The Perfect Customer Experience....
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Courtesy – Dale Wolf